Customer Service Coordinator (Planning)

apartmentAcorn Stairlifts UK placeSteeton calendar_month05/09/2024

We are currently looking for a Customer Service Planning Coordinators to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).

Salary : £11.60 P/H increase to be reviewed after probation period passed + Up to £2400 per year in KPI related Incentives

Working hours - 8am - 4.30pm Monday to Friday

Key responsibilities include:

Booking Outstanding engineer requests within set KPI
Booking urgent engineer requests
Managing engineers diaries and daily workloads (reactive)
Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
Answering calls from engineers and internal departments
Outbound calls to engineers and customers
Part ordering / checking van stock levels
Taking payments

Assisting other departments when and where required

Skills and Experience:

Attention to detail
Experience of mapping systems e.g. Google maps
Good telephone manner
Excellent written and verbal communication skills
IT skills

Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

Benefits of working at Acorn:

Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts

Health & wellbeing programme

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.

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