Lead QA Analyst

Location: Shoreham-on-Sea (Hybrid - 1 day a week in office)

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We are looking for an enthusiastic and proactive Lead QA Analyst to join our high performing and friendly in-house Software Team.

This opportunity will involve collaborating with the Head of Software to evolve a QA strategy and helping to further drive our QA automation process. The role will also involve working alongside our existing QA Analyst supporting on in-flight projects and enhancements to ensure new works are meeting our expected quality.

• Create test plans against acceptance criteria from scope documents using TestRail.
• Integrate and write automated tests where applicable using Cypress.
• Undertake acceptance testing and raising effective Jira issues for any items that do not pass.
• Undertake regression and smoke testing.
• Ensure the performance of the internal services and applications are measured and effective.
• Effective collaboration with the development team, communicating and escalating if items do not meet acceptance criteria or standards.
• Effective collaboration with key internal stakeholders (engineering, marketing, operations, sales etc.) to ensure the UAT process is effective.
• Creation and maintenance of supporting process documentation.
• Shared ownership of the release notes process and ensuring deliverables passing QA are scheduled for release.
• Management responsibility of QA Analyst(s)

Requirements

• Ability to build meaningful, working relationships with colleagues and supplier partners.
• Proven experience in a QA or equivalent role.
• Customer focused with a desire to understand and deliver customers’ requirements.
• Experience of the software development life cycle.
• Excellent written and verbal communication skills.
• Ability to analyse complex data with a high level of attention to detail.
• Process driven and analytical with an eye for detail.
• Passionate about delivering high quality products and ensuring standards are met.
• Team player and enjoy problem solving.
• You’re a strong communicator that can discuss and explain complex technical issues.
• Demonstrate that you are a critical thinker, who can think of potentially impactful discrepancies, track progress and help suggest resolutions.
• Organised and a self-starter.
• Hands on and enjoy having the flexibility to implement.

• Relevant industry experience.
• Experience with billing software / CRM software.
• Experience within a Software Development environment.

Benefits

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

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