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Planet X Rotherham
Job Description
Job Role: Customer Service AdviserReports To: Manager
Job Purpose:
Overview of Role: To have a strong focus on providing high-quality and effective customer service to all our Planet X customers.
Follow up customer queries with agreed timescales and pro-actively respond to issues with a view of providing immediate resolution.The ideal candidate will be a professional team player who is driven to achieve the highest standards of results and proactively look for new ways to improve the way that we deliver them.
- Respond to written customer correspondence in the form of e-mail or Live Chat functionality in a timely and professional manner
- Capture all sales opportunities
- Follow up customer queries and complaints within agreed timescales
- Liaise with internal Departments to determine build and delivery dates.
- Liaise with delivery agents regarding deliveries and collections
- Liaise with Warehouse Operatives regarding dispatch and order statuses
- Report web and content issues to design team for correction
- Investigate missing items and orders in line with Company policy
- Follow up repairs and queries with Warranty Team
- Offer technical and sales support to customers
- Process refunds in line with Company policies
- Pro-actively respond to customer issues with a view to providing immediate resolution
- Deliver on promises ensuring full customer satisfaction is achieved on every contact
- Record all activity as required by Departmental Team Leader
- Work to agreed key performance indicators
Ability to upsell products or services
Job Types: Full-time, Permanent
Job Type: Full-time
Pay: From £22,308.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Rotherham: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Application deadline: 27/09/2024
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Job Description Job Role: Customer Service Administrator
Reports To: Manager
Job Purpose:
Overview of Role: To have a strong focus on providing high-quality and effective customer service to all our Planet X customers.
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