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apartmentPlanet X placeRotherham calendar_month20/09/2024

Job Description

Job Role: Customer Service Administrator
Reports To: Manager
Job Purpose:

Overview of Role: To have a strong focus on providing high-quality and effective customer service to all our Planet X customers.

This is a varied, and busy administrative role working as part of a small team. As Customer Service Administrator, the successful candidate will be reporting directly into the Commercial Manager and providing customer service and administrative support to the business.

This is a brilliant role for candidates who have experience already working within administration, processing customer orders and working closely with customers.

Typical duties for this role will include the following; Handling customer enquiries via email, live chat and social platforms.
Processing sales orders, Producing and sending invoices to customers for payment
Processing returns on the CRM system
Managing transport and shipping enquiries and arrangements where required
Generating sales reports using the CRM system for management
Working closely with the team to provide administrative support -

Updating the online shop to ensure up-to date and stock levels are correct -

General administrative support as required

We would love to hear from experienced Administrators who are confident in a customer service environment and have experience in the following;

Experienced in processing customer orders
Confident managing customer enquiries
Ability to draft and send invoices
Exceptional communication skills both written and verbal
Experienced using the full suite of MS Office
Ability to work under pressure to strict deadlines
Super organised and have a flexible approach
Friendly and comfortable working in a small team
Passionate about administration and customer service

Excellent English language skills
Ability to upsell products or services
Job Types: Full-time, Permanent
Pay: £25,000 per year
Job Type: Full-time
Pay: From £25,000.00 per year

Benefits:

Company pension

Schedule:

Monday to Friday

Ability to commute/relocate:

Rotherham: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 27/09/2024

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