Customer Service Specialist

About Our Client

Our client is a reputable company with a workforce of over 3,000 employees based in Haywards Heath. They have been delivering outstanding customer service for over a decade, making them a leading figure in the insurance industry. The company has a strong commitment to employee development, providing ample opportunities for career progression.

Job Description

• Review and update policies according to the company's standards.
• Communicate effectively with customers to explain policy details and answer queries.
• Identify policy discrepancies and work towards a resolution.
• Collaborate with the customer service team to ensure customer satisfaction.
• Stay up-to-date with changes in regulations and company policies.
• Participate in training and development programs to enhance knowledge and skills.

The Successful Applicant

A successful Customer Service Specialist should have:

• A strong understanding of contracts and policies.
• Excellent communication skills for interacting with customers and team members.
• Good analytical skills to identify policy discrepancies.
• A keen eye for detail to ensure all policies are up to standard.

• A competitive starting salary of £23,400, with potential increases after passing probation.
• Regular working hours, Monday to Friday from 8:30am to 5pm.
• The opportunity to work from home three days a week upon completion of training.
• An inclusive and supportive company culture that values employee development.