Carelink Service Co-Ordinator | Central and North West London NHS Foundation Trust

An exciting opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced care co-ordinator to lead a team of Community Health Support Workers (CHSW’s) in an innovative Reablement Service - Carelink.

The service also supports with palliative end of life care and community Phlebotomy for housebound patients.

Service users on these pathways, because of their physical disability or illness are unable at present (in varying degrees), to complete their activities of daily living independently. The CHSW’s will work with these service users with the aim to progress the individual back to their base levels of independence.

The role is split in to two main areas, Senior Reablement support worker and administration co-ordinator.

As a senior support worker, the co-ordinators will supervise a team of support workers which includes training staff , assessment of staff competencies, quality monitoring, completing first assessments, weekly review of current care packages and to be rostered to be the main lead in charge of shifts.

In addition to the senior support worker role, the post holder will also be required to undertake the administration function on a rotational basis where they will provide a number of task including, screening/accepting referrals, rostering community visits and a variety of general admin assorted task which are needed by such a service.

The successful candidate will need to demonstrate excellent communication and interpersonal skills, have clear decision making capabilities, and be able to effectively manage their time and lead a team of support workers. They will play an integral part in the development of the workforce and lead on the delivery of Reablement support and palliative care to our clients.

In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.

MAIN DUTIES AND RESPONSIBILITIES:

1. 0 Supervising duties
2. 1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSW’s and their workload within a geographical arear and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to work

• • Adhesion to local and trust policies and guidelines, that apply to the service and

• Effective verbal communication with clients, families, colleagues and professionals

• Supporting enabling theory at all times for appropriate client
• Clear and accurate client records both written and electronic as required according

• Appropriate use of client filling system
• To coordinate the use of resources where required, eg Oyster cards, PPE

1. 2 To supervise the shift and be the link person for the Community Health Support Workers

1. 3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visits

1. 4 To take an active role in the appointed community locality when not undertaking the admin

1. 5 To undertake visits to clients homes independently as the locality co-ordinator and ensure

1. 6 To take daily handover of client’s progress from CHSW’s and where appropriate report

1. 7 To liaise with outside agencies such as Treating therapist, Adult Social Care, Adult

1. 8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e.

1. 9 To lead on orientation and induction of new members of staff, including assessing staff

1. 10 To understand and ensure the potholder and the team adheres to local and trust policies

1. 11 To carryout audits and client feedback on the service by conducting Carelink quality

1. 12 To be the named key worker and establish, maintain effective communication with the

client, their family, referring teams

This advert closes on Monday 3 Mar 2025