Carelink Service Co-Ordinator

Job overview

An exciting opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced care co-ordinator to lead a team of Community Health Support Workers (CHSW’s) in an innovative Reablement Service - Carelink.

The service also supports with palliative end of life care and community Phlebotomy for housebound patients.

Main duties of the job

Service users on these pathways, because of their physical disability or illness are unable at present (in varying degrees), to complete their activities of daily living independently. The CHSW’s will work with these service users with the aim to progress the individual back to their base levels of independence.

The role is split in to two main areas, Senior Reablement support worker and administration co-ordinator.

As a senior support worker, the co-ordinators will supervise a team of support workers which includes training staff , assessment of staff competencies, quality monitoring, completing first assessments, weekly review of current care packages and to be rostered to be the main lead in charge of shifts.

In addition to the senior support worker role, the post holder will also be required to undertake the administration function on a rotational basis where they will provide a number of task including, screening/accepting referrals, rostering community visits and a variety of general admin assorted task which are needed by such a service.

Working for our organisation

The successful candidate will need to demonstrate excellent communication and interpersonal skills, have clear decision making capabilities, and be able to effectively manage their time and lead a team of support workers. They will play an integral part in the development of the workforce and lead on the delivery of Reablement support and palliative care to our clients.

In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.

Detailed job description and main responsibilities

MAIN DUTIES AND RESPONSIBILITIES:

1. 0 Supervising duties
2. 1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSW’s and their workload within a geographical arear and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to work

meetings after staff absence. Performance monitoring would include but not limited to:

• - Adhesion to local and trust policies and guidelines, that apply to the service and

• Effective verbal communication with clients, families, colleagues and professionals

• Supporting enabling theory at all times for appropriate client
• Clear and accurate client records both written and electronic as required according

• Appropriate use of client filling system
• To coordinate the use of resources where required, eg Oyster cards, PPE

1. 2 To supervise the shift and be the link person for the Community Health Support Workers

1. 3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visits

1. 4 To take an active role in the appointed community locality when not undertaking the admin

1. 5 To undertake visits to clients homes independently as the locality co-ordinator and ensure

1. 6 To take daily handover of client’s progress from CHSW’s and where appropriate report

1. 7 To liaise with outside agencies such as Treating therapist, Adult Social Care, Adult

1. 8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e.

1. 9 To lead on orientation and induction of new members of staff, including assessing staff

1. 10 To understand and ensure the potholder and the team adheres to local and trust policies

1. 11 To carryout audits and client feedback on the service by conducting Carelink quality

1. 12 To be the named key worker and establish, maintain effective communication with the

client, their family, referring teams

Person specification

Qualifications

• Educated to at least A level/NVQ level 3 in Health and Social Care

Experience

• Significant proven administrative experience
• Significant proven experience in supporting older people who are physically frail inc. providing personal care in clients homes
• Demonstrate experience of assessing, planning and implementing individualised program of care
• Experience of direct line management of non-clinical staff
• Managing staff performance and sickness management of staff
• Experience of dealing with non-routine & complex problems, chasing patient progress, resource & staff allocation
• Prove experience of working under pressure and managing a demanding workload
• Experience in carrying out initial assessments, Quality Assurance Reviews and care plan reviews
• Working in an NHS or Social Care setting

Skills/Knowledge

• Advanced skills in Microsoft Office
• Excellent rage of communication & prioritisation skills and good interpersonal skills
• Excellent planning and organisational skills
• Effective problem solving and decision making skills
• Knowledge of patient care needs according to care plan

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.