Front Office Manager
GLH Hotels London
Front Office Manager
Contract Type - Permanent39 hours per week
Employment Type - Full Time
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role
Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience?If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience.
You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for- Creative and inspiring leadership
- Attention to the smallest details
- A passion for guest service
- Excellent communication
- Analytical skills
- Knowledge of Opera would be advantageous
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
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Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!
The Opportunity
As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels...
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clients and supporting the wider team with administrative tasks, expense management, and travel bookings.
Responsibilities:
Front Desk Reception:
• Greet visitors and manage phone calls.
• Maintain reception and meeting room cleanliness.
• Provide...
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/ supporting client business needs.
Key Responsibilities:
• Assisting with efficiently/ effectively managing a shared mailbox with incomings from clients and rest of the department.
• You'll help maintain unbundled advisory agreement data.
• Liaising...