Head of Internal Sales

We want to make Houseful more welcoming, fair, and representative. If your background is underrepresented in the technology or property sectors, we actively encourage your application.

Hybrid, two days a week onsite at our London office

At Houseful, we’re here to help everyone make intelligent decisions about their home. Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime Location. Together, we’re creating the connections that power better property decisions by unlocking the combined strength of software, data, and insight.

We make moves with head and heart to achieve our big ambitions and to drive progress in the property market. There’s never been a better time to join us.

Our mission at Zoopla

Zoopla is part of Houseful, the leader in residential property software, data and insight, and is sister brand to Hometrack and Alto among others.

Head of Internal Sales

The Head of Internal Sales will foster a culture of high performance through living in the detail and management of daily KPI’s, activity, sales playbooks, scripting and performance management. This role demands a seasoned sales leader with a deep understanding of the industry and a proven track record in supporting high-performing sales teams.

Responsibilities

• Accompany Sales Consultants during online & phone based client meetings to provide coaching and sales development.
• Serve as the voice of the estate agency customer across the wider Zoopla organisation, ensuring that client needs and feedback are integrated into Zoopla’s strategic planning and operational execution.
• Serve as the senior escalation point for SME clients and working to remove any deal blockers to optimise sales revenue

• Support the development and implementation of advanced sales skills programmes, coaching initiatives, and management development courses for the sales teams.
• Develop strategies to grow revenue through upselling and identifying new opportunities to win
• Optimise performance through sales training, scripting, campaign timing, sales forecasting & reporting
• Partner with the wider commercial management team to oversee the creation and governance of commission schemes to incentivise performance and align with organisational goals.

• Provide oversight of the entire sales funnel, ensuring accurate and timely reporting of performance metrics to the wider Zoopla business.
• Conduct thorough reviews of commercial deals and opportunities using the chosen deal qualification process to progress pipeline
• Sales management cadence - monitor daily, weekly and monthly performance through regular meeting cadence and ensure delivery of Sales targets through assurance and performance improvement planning
• Motivate, inspire and communicate with your team to boost morale and keep motivation high in a remote environment

• Manage and develop internal sales team leads responsible for SME clients, ensuring alignment with the broader Zoopla strategy.
• Continuously audit and refine internal sales operational processes, ensuring they are efficient, effective, and scalable.
• Foster a high-performance, client-centric environment for the internal sales teams.
• Support on the annual sales kick-off and quarterly sales conferences, delivering strategic insights and driving alignment across the sales organisation.
• Craft and align sales strategies with compelling messaging and sales propositions, ensuring seamless integration between strategic direction and sales execution.

• Drive a data-driven culture by leveraging analytics to measure performance, regularly research sales metrics, and report actionable insights that optimise sales strategies.

• Exceptional stakeholder management skills and experience, up to and including Exec level.
• Demonstrated ability to lead and develop high-performing sales teams, and influence culture in a fast-paced environment.
• Extensive experience in sales leadership, with a proven track record of managing SME clients, preferably within the property or proptech sectors.
• Deep understanding of commercial deal construction, bid management, and sales process optimisation.
• In-depth knowledge of the property industry, including key players, trends, and regulatory considerations.

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K