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Details
Reference number
370548
Salary
£57,670per annum (pro rata)
A Civil Service Pension with an employer contribution of 28.97%
Job grade
Grade 7
Contract type
Permanent
Business area
MOD- Head Office & Corporate Services
- Defence Business Services (DBS)
- Strategy and Service Development (S&SD)
- Strategy and Service Development
- GOV.UK (www.gov.uk)
Type of role
Digital
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1Contents
LocationAbout the job
Benefits
Things you need to know
Apply and further information
Location
Tomlinson House, Norcross, Blackpool, Lancashire - Abbey Wood North, Stoke Gifford, Bristol, South WestAbout the job
Job summary
Are you a dedicated person who is passionate about making a difference?Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as Mo D civil servants and industry.
DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%.
Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
Come and join the DBS community today!
Job description
An Experienced IT Service Manager is needed to develop and execute a suitable Service Integration and Management (SIAM) framework to support a multi-vendor environment.This role involves engaging and influencing stakeholders from various business areas to define and clearly communicate services, applications, interfaces, and multiple layers of IT to meet future business requirements.
The responsibilities include designing, implementing, and maintaining SIAM policies, processes, and procedures. Strong leadership skills are essential to ensure that outcomes align with enterprise needs, validating solutions through established governance.
It is crucial to identify, analyse, and effectively manage interdependencies for smooth operations, as well as to identify potential risks and escalate them appropriately for effective mitigation. Providing sound advice to support procurement activities and engaging with potential service providers is also part of the role.
Collaborating with user researchers, representing users internally, and distinguishing between user needs and desires are key aspects. Promoting user research across all user segments, prioritizing understanding user stories, and guiding others in this process are essential.Offering recommendations, advocating best practices, leading a team of experts to enhance services, and assisting in evaluating requirements for implementing changes by establishing policies and standards are critical responsibilities. Understanding business IT platforms, interfaces, and processes to support all service lines and collaborating with the Corporate Services Modernisation Delivery Partner are also part of the role.
Person specification
Expert Certificate in the Service Management Framework QualificationEssential: - Demonstrated experience of working collaboratively with strong analytical and communication skills -
- Proficiency in demonstrating SIAM model development -
- Exceptional stakeholder management skills -
- Proven ability to operate across a diverse stakeholder network to achieve consensus -
- Familiarity with MOD working practices
- Experience in working within a complex program
- Willing to obtain ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)if not already held
Qualifications
A bachelor's degree or higher in computer science, information systems, engineering, or a related field is essential. Minimum five years of experience in IT service management. Essential- ITIL Foundation L4
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Delivering at Pace
Benefits
Alongside your salary of £57,670, Ministry of Defence contributes £16,706 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 27%
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment HoursThis position is advertised at 37 hours per week.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your
Primary: Experience - CV, Secondary: Experience - Personal statement. In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
Experience:
- CV
- Personal Statement
Behaviours:
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Delivering at Pace
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
- Behaviour - Seeing the Big Picture
- Behaviour - Communicating and Influencing
- Behaviour - Working Together
- Behaviour - Delivering at Pace
If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:
- Experience - CV
- Experience - Personal statement
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place week commencing: 08/10/2024
Interviews are currently taking place via the following method: MS Teams and will be conducted week commencing: 15/10/24
A minimum of 2 full working days’ notice will be provided for interviews.We endeavour to stick to these dates, but these are subject to change around business needs.The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-Enhanced Recruitment Team@mod.gov.ukMOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR).
The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)(26) UK Ministry of Defence: Life , Linked In
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).
See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Kirsty TurnerEmail : Kirsty.Turner144@mod.gov.uk
Recruitment team
Email : DBS-Enhanced Recruitment Team@mod.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-Enhanced Recruitment Team@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission.For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/