Workwear Customer Service Advisor
Calling all enthusiastic problem solvers and customer champions!
We're seeking an outgoing and motivated individual to join our vibrant Derby branch as a Customer Service Advisor within our Workwear and PPE team.
In this dynamic role, you'll be the bridge between our customers and our internal sales teams, ensuring seamless service that fuels our branch's continued growth. This role is all about the customer; so, if you like putting them at the centre of everything you do – read on!
Here's your chance to:
Connect: You'll connect with customers, understand their needs, and build relationships.Build Knowlege: Be the first line of defence for resolving queries, orders, and product information.
Become A Pro Multitasker: Can you juggle calls, emails, and internal requests with a smile? Sound like you? This could be your role!
Strategic Thinking: Identify efficiency opportunities and champion process improvements that boost our entire team.
Collaborate: We're all about teamwork, so expect a supportive and dynamic atmosphere where your ideas are valued.
We want to hear from you if you are:
- Punctual and organized: Deadlines are your friends, and chaos doesn't faze you.
- A phone hero: You own the conversation, leaving customers feeling heard and satisfied.
- A Microsoft Office expert: Spreadsheets and emails are your playground.
- A results-oriented go-getter: You have a fire and a passion for exceeding expectations.
- A data-driven problem solver: Numbers sing to you, and you love uncovering insights to improve processes.
Experience needed:
- Customer service background in a wholesale / product sales background
- PPE / Workwear sales or customer service experience is ideal!
- Used to managing expectations – Supplier, customer and internal. Used to dealing with backorders and unexpected delays.
If this sounds like you - then dive into this exciting opportunity!
We offer a competitive package with perks like free parking, a pension plan, discounts, and much more. Plus, you'll get a chance to make a real impact in a fast-paced and rewarding environment.